SUPPORT
CLIENT SERVER ARCHITECTURE
- ♦ GUI FOR WINDOWS
- ♦ GUI FOR JAVA
- ♦ GUI FOR HTML
TYPES OF GUI
- ♦ SAPLOGON.INI
- ♦ SAPMSG.INI
- ♦ SAP ROUTE.INI
- ♦ SAPDOCCD.INI
INTIALIZATION FILES
- ♦ ONSITE SUPPORT
- ♦ RIGHT SHORE SUPPORT
- ♦ OFF SHORE SUPPORT
TYPES OF SUPPORT
- ♦ SYSTEM MONITORING AND SUPPORT
- ♦ CAPACITY MONITORING
- ♦ PROACTIVE MONITORING
- ♦ REACTIVE SUPPORT
- ♦ SYSTEM HEALTH CHECK
- ♦ SYSTEM TUNING
- ♦ SAP SYSTEM LANDSCAPE
- ♦ BACKUP MANAGEMENT
- ♦ SECURITY
- ♦ REPORTING
- ♦ MODE OF COMMUNICATION
- ♦ DOWN TIME MANAGEMENT
- ♦ SLA(SERVICE LEVEL AGREEMENT)
- ♦ PRIORITIES
- ♦ ESCALATION
ABAP SUPPORT
- ♦ REQUEST WORK FLOW
- ♦ APPLICATION SERVER INSTALLATION
- ♦ STRUCTURE OF APPLICATION SERVER
- ♦ DIALOG STEP
- ♦ DIALOG WORKPROCESS MULTIPLEXING
- ♦ DIALOG PROCESS MANAGEMENT (SM50)
- ♦ PROCESS FLOW
- ♦ JOB STATUS
- ♦ JOB STEPS
- ♦ BACKGROUND JOB MONITORING
- ♦ STANDARD BACKGROUND JOBS
- ♦ REASONS FOR CANCELLATION JOBS
- ♦ UPDATE PROCESS FLOW
- ♦ UPDATE MECHANISM
- ♦ UPDATE MONITORING
- ♦ UPDATE REORGANISATION
- ♦ UPDATE DEACTIVATION
- ♦ UPDATE ADMINISTRATION
- ♦ .ENQUEUE MECHANISM
- ♦ .ENQUEUE MONITORING
- ♦ LOCK DELETION PROCESS
- ♦ GATEWAY MONITORING
- ♦ PEAK MODE
- ♦ OFF PEAK MODE
- ♦ LOGON GROUPS
- ♦ CONFIGURING SAP GUI FOR LOGON GROUPS
- ♦ SPOOL MECHANISM
- ♦ SPOOL MONITORING
GATEWAY PROCESS
OPERATION MODES
LOGON LOAD BALANCING
SPOOL PROCESS
- ♦ REAL SPOOL SERVER
- ♦ LOGICAL SPOOL SERVER
- ♦ DEFINING A PRINTER
- ♦ SPOOL REQUEST STATUSES
- ♦ SPOOL PROCESS OVERLOAD
- ♦ SPOOL AUTHORIZATION
- ♦ TEMSE UTILIZATION
- ♦ FRONT END TIME
- ♦ WAIT TIME
- ♦ ROLL IN TIME
- ♦ ROLL OUT TIME’
- ♦ ROLL WAIT TIME
- ♦ PROCESSING TIME
- ♦ CPU TIME
- ♦ LOAD /GENERATION TIME
- ♦ ENQUEUE TIME
- ♦ RFC / CPIC TIME
- ♦ DATABASE TIME
- ♦ AVERAGE RESPONSE TIME
REMOTE ACCESS METHOD
LOCAL ACCESS METHOD
SPOOL SERVER /SPOOL INSTANCE
INSTANCE MANAGEMENT
PROFILE MANAGEMENT
DATA TRANSFER TECHNIQUES
RFC CONNECTIONS
TRUSTED CONNECTIONS
PERFORMANCE AND FINE TUNING
- ♦ FULL BUFFERING
- ♦ NO BUFFERING
- ♦ GENERIC BUFFERING
- ♦ SINGLE RECORD BUFFERING
- ♦ TABLE BUFFERING
TRANSACTIONAL PROFILE
BUFFER MANAGEMENT
- ♦ BUFFER TRACES
- ♦ RFC TRACE
- ♦ ENQUEUE TRACE
- ♦ PHYSICAL MEMORY
- ♦ VIRTUAL MEMORY
- ♦ SHARED MEMORY
- ♦ HEAP MEMORY
DEVELOPER TRACES
MEMORY MANAGEMENT
IMPLEMENTATION
Introduction to Solution Manager
- Configuring Solution Manager
- Configuring Satellite Systems
- Early Watch Configuration
- • Project Preparation
- • Blue Print Phase
- • Realization
- • GO-Live and Support
- Process of Sizing
- SAPS (SAP Application Benchmark for Performance Standard)
- Who does Sizing?
- What is the Output of Sizing?
- SAP Installation (4.7, EEC5.0, ECC6.0)
- Start and Shutdown SAP Server
- • Sick (SAP Initial Consistency Check)
- • SE06/SE03
- • STMS (SAP Transport Management System)
- • RZ10 Import the Profile into Database
- • SM13 Schedule SAP Standard Background House Keeping Job
- • SR13 Setting up Library (SAP Help)
- • DB13 Schedule Database Standard Background House Keeping Jobs
- • SALE Define the Logical Systems for Each Client
- • SCC4 Used to Create Clients
- • SCCL SAP Client Copy Local
- • SCC9 Remote Client Copy
- • SCC3 Client Copy Log
- • SCC8 Export and Import
- • SCC7 Perform the post processing of client copy
- • SU25 Initializing the Profile Generator
- • I18N Internationalization language
- • Configure webgui (SCIF/SE80)
- • SEGN ABAP Programs Compilation
- ♦ Create Virtual System
- ♦ Single System Landscape
- ♦ Two System Landscape
- ♦ Three System Landscape
- ♦ Multi System Landscape
Adapting SAP System
Landscape Strategy
System Strategy
Client Strategy
Change Requests
- • Client Lock and Unlock
- • Support Packages
- • SPDD/SPAU
- • Upgrading the Kernel.
- • ABAP Language Setting
- • Appling Notes
- • Types of Notes
- • Appling Add-ons / Plug-ins
- • SPAM/SAINT Update
- • SAP Repository
- • End User Training
- • Documentation
- • SAP GO-Live Check
- • Analysis Session
- • Optimization Session
- • Verification Session
- • Customizing the screens and texts
- • Router Configuration
- • Setting up the logos.
- • Go-live Sessions
- • Run Time Issues
SAP-SECURITY
INTRODUCTION TO ERP.
CLIENT / SERVER ARCHITECTURE.
R/3 ARCHITECTURE. [DIALOG, BACKGROUND, UPDATE, ENQUEUE, SPOOL WORK PROCESS].
SYSTEM LANDSCAPE [SINGLE, TWO, THREE SYSTEM LANDSCAPE].
CLIENT CONCEPT.
SECURITY ARCHITECTURE.
TERMONOLOGY OF AUTHORIZATIONS. USER ADMINISTRATION.
USER SETTINGS.
CREATING & IMPLEMENTING AN AUTHORIZATION CONCEPT.
BASIC TERMINOLOGY OF AUTHORIZATIONS. WORKING WITH PROFILE GENERATORS.
- ♦ PROFILE GENERATOR & STANDARD ROLES.
- ♦ SUBTITLES OF AUTHORIZATIONS MAINTAINANCE.
- ♦ COMPOSITE ROLE
- ♦ SINGLE ROLE
- ♦ DERIVED ROLE
- ♦ PARENT ROLE & CHILD ROLE.
TROUBLE SHOOTING SECIURTIY ISSUES- SYSTEM TRACE & SU53.
PROFILE GENERATOR- INSATLLATION & UPGRADE. TRANSPORTING ADMINISTRATIONS. CENTRAL USER ADMINISTRATION.
INTRODUCTION TO SARBANES OXLEY AUDIT. WHAT ARE SEGGREGATION OF DUTIES?
SOX ANALYSIS TOOLS.
- ♦ COMPLIANCE CALIBRATOR.
- ♦ FIRE FIGHTER.
- ♦ ACCESS ENFORCER.
- ♦ ROLE EXPERT.
SAP Enterprise Portal Security-Basics.
HR SECURITY CONCEPTS - Basics of ESS /MSS:
ECC 6.0 Security:
ELEMENTS OF THE SAP AUTHORIZATUION CONCEPT. ASAP IMPLEMENTATION METHODOLOGY.
USER ADMINISTRATION.
USING THE PROFILE GENERATOR.
SECURING SYSTEM (USING ROLES / AUTHORIZATIONS). TROUBLESHOOTING MISSING AUTHORIZATIONS.
TRANSPORT OF AUTHORIZATION COMPONENTS.
CENTRAL USER ADMINISRTATION – IMPLEMENTATION & ADMINSTRATION.
PERIODIC ACTIVITES – DAILY / WEEKLY / MONTHLY. Etc….
SAP LICENSE ADMINISTRATION.
SAP MARKET PLACE / OSS USER ADMINISTRATION.
SAP GOVERNANCE, RISK & COMPLIANCE (GRC):
OVERVIEW OF SAP GRC ACCESS CONTROL SUITE 5.2
CUSTOMIZATION OF SAP GRC ACCESS CONTROL SUITE 5.2 ADMINSTRATION OF SAP ACCESS CONTROL SUITE 5.2.
DATABASE SYLLABUS
- 1. DATABASE.
- 2. FILESYSTEMS.
- 3. ADVANTAGES OF DATABASE.
- 4. NORMALIZATION
- 5. SELECT STATEMENT.
- 6. UPDATE STATEMENT
- 7. DATABASE ARCHIETECHURE.
- 8. WP CONNECTION MECHANISM.
- 9. OPS$ MECHANISM.
- 10. FILE STRUCTURE.
- 11. INITIALZATION, NETWORK & CONTROL FILES.
- 12. STARTUP & SHUTDOWN MODES.
- 13. BRTOOLS.
- 14. BACKUP TYPES.
- 15. STORAGE MANAGEMENT (Block, Extent, Segments & Tablespaces).
- 16. ORACLE ERRORS.
- 17. DATABASE STANDARAD JOBS.
- 18. DB13 - DATABASE PLANNING CALENDER.
- 19. DB02 - SPACE MANAGEMENT.
- 20. DB14 - DATABASE LOGS.
- 21. DB12 – DATABASE BACKUP LOGS.
- 22. ST04 – BUFFER HIT RATIO.
- 23. DB01 – DATABASE LOCKS – SM12.
- 24. DATABASE MONITORING.
- 25. CAPACITY MONITORING.
- 26. RESTORE & RECOVERY.
- 27. SYSTEM COPIES METHODS (Pre, Process, post steps).
- 28. ORACLE UPGRADE (9i –10g / 10g -11g.)
- 29. DIASTER RECOVERY SERVER.
- 30. R3 UPGRADE. (4.7- ECC5 / ECC5-ECC6 EHP4).
- 31. OS/DB MIGRATIONS.