SAP Basis

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SUPPORT


CLIENT SERVER ARCHITECTURE

    TYPES OF GUI

  • ♦ GUI FOR WINDOWS
  • ♦ GUI FOR JAVA
  • ♦ GUI FOR HTML
PROCESS OF ACTIVATING WEB GUI

    INTIALIZATION FILES

  • ♦ SAPLOGON.INI
  • ♦ SAPMSG.INI
  • ♦ SAP ROUTE.INI
  • ♦ SAPDOCCD.INI

    TYPES OF SUPPORT

  • ♦ ONSITE SUPPORT
  • ♦ RIGHT SHORE SUPPORT
  • ♦ OFF SHORE SUPPORT
ACTIVITIES CONSIDERED FOR SAP SUPPORT

    ABAP SUPPORT

  • ♦ SYSTEM MONITORING AND SUPPORT
  • ♦ CAPACITY MONITORING
  • ♦ PROACTIVE MONITORING
  • ♦ REACTIVE SUPPORT
  • ♦ SYSTEM HEALTH CHECK
  • ♦ SYSTEM TUNING
  • ♦ SAP SYSTEM LANDSCAPE
  • ♦ BACKUP MANAGEMENT
  • ♦ SECURITY
  • ♦ REPORTING
  • ♦ MODE OF COMMUNICATION
  • ♦ DOWN TIME MANAGEMENT
  • ♦ SLA(SERVICE LEVEL AGREEMENT)
  • ♦ PRIORITIES
  • ♦ ESCALATION
SAP APPLICATION SERVER
  • ♦ REQUEST WORK FLOW
  • ♦ APPLICATION SERVER INSTALLATION
  • ♦ STRUCTURE OF APPLICATION SERVER
DIALOG WORK PROCESS
  • ♦ DIALOG STEP
  • ♦ DIALOG WORKPROCESS MULTIPLEXING
  • ♦ DIALOG PROCESS MANAGEMENT (SM50)
BACKGROUND PROCESS
  • ♦ PROCESS FLOW
  • ♦ JOB STATUS
  • ♦ JOB STEPS
  • ♦ BACKGROUND JOB MONITORING
  • ♦ STANDARD BACKGROUND JOBS
  • ♦ REASONS FOR CANCELLATION JOBS
UPDATE PROCESS
  • ♦ UPDATE PROCESS FLOW
  • ♦ UPDATE MECHANISM
  • ♦ UPDATE MONITORING
  • ♦ UPDATE REORGANISATION
  • ♦ UPDATE DEACTIVATION
  • ♦ UPDATE ADMINISTRATION
ENQUEUE PROCESS
  • ♦ .ENQUEUE MECHANISM
  • ♦ .ENQUEUE MONITORING
  • ♦ LOCK DELETION PROCESS
MESSAGE SERVER

    GATEWAY PROCESS

  • ♦ GATEWAY MONITORING
  • OPERATION MODES

  • ♦ PEAK MODE
  • ♦ OFF PEAK MODE
  • LOGON LOAD BALANCING

  • ♦ LOGON GROUPS
  • ♦ CONFIGURING SAP GUI FOR LOGON GROUPS
  • SPOOL PROCESS

  • ♦ SPOOL MECHANISM
  • ♦ SPOOL MONITORING
ADVANTAGES OF TEMSE

    REMOTE ACCESS METHOD

    LOCAL ACCESS METHOD

    SPOOL SERVER /SPOOL INSTANCE

  • ♦ REAL SPOOL SERVER
  • ♦ LOGICAL SPOOL SERVER
  • ♦ DEFINING A PRINTER
  • ♦ SPOOL REQUEST STATUSES
  • ♦ SPOOL PROCESS OVERLOAD
  • ♦ SPOOL AUTHORIZATION
  • ♦ TEMSE UTILIZATION
  • INSTANCE MANAGEMENT

    PROFILE MANAGEMENT

    DATA TRANSFER TECHNIQUES

    RFC CONNECTIONS

    TRUSTED CONNECTIONS

    PERFORMANCE AND FINE TUNING

  • ♦ FRONT END TIME
  • ♦ WAIT TIME
  • ♦ ROLL IN TIME
  • ♦ ROLL OUT TIME’
  • ♦ ROLL WAIT TIME
  • ♦ PROCESSING TIME
  • ♦ CPU TIME
  • ♦ LOAD /GENERATION TIME
  • ♦ ENQUEUE TIME
  • ♦ RFC / CPIC TIME
  • ♦ DATABASE TIME
  • ♦ AVERAGE RESPONSE TIME
WORK LOAD ANALYSIS

    TRANSACTIONAL PROFILE

    BUFFER MANAGEMENT

  • ♦ FULL BUFFERING
  • ♦ NO BUFFERING
  • ♦ GENERIC BUFFERING
  • ♦ SINGLE RECORD BUFFERING
  • ♦ TABLE BUFFERING
BUFFER SYNCHRONIZATION

    DEVELOPER TRACES

  • ♦ BUFFER TRACES
  • ♦ RFC TRACE
  • ♦ ENQUEUE TRACE
  • MEMORY MANAGEMENT

  • ♦ PHYSICAL MEMORY
  • ♦ VIRTUAL MEMORY
  • ♦ SHARED MEMORY
  • ♦ HEAP MEMORY

IMPLEMENTATION


Introduction to Solution Manager
  • Configuring Solution Manager
  • Configuring Satellite Systems
  • Early Watch Configuration
ASAP Methodology
  • • Project Preparation
  • • Blue Print Phase
  • • Realization
  • • GO-Live and Support
Hardware Sizing
  • Process of Sizing
  • SAPS (SAP Application Benchmark for Performance Standard)
  • Who does Sizing?
  • What is the Output of Sizing?
  • SAP Installation (4.7, EEC5.0, ECC6.0)
  • Start and Shutdown SAP Server
Post Installation Actions
  • • Sick (SAP Initial Consistency Check)
  • • SE06/SE03
  • • STMS (SAP Transport Management System)
  • • RZ10 Import the Profile into Database
  • • SM13 Schedule SAP Standard Background House Keeping Job
  • • SR13 Setting up Library (SAP Help)
  • • DB13 Schedule Database Standard Background House Keeping Jobs
  • • SALE Define the Logical Systems for Each Client
  • • SCC4 Used to Create Clients
  • • SCCL SAP Client Copy Local
  • • SCC9 Remote Client Copy
  • • SCC3 Client Copy Log
  • • SCC8 Export and Import
  • • SCC7 Perform the post processing of client copy
  • • SU25 Initializing the Profile Generator
  • • I18N Internationalization language
  • • Configure webgui (SCIF/SE80)
  • • SEGN ABAP Programs Compilation
TMS Transport Management System
  • ♦ Create Virtual System
  • ♦ Single System Landscape
  • ♦ Two System Landscape
  • ♦ Three System Landscape
  • ♦ Multi System Landscape

Adapting SAP System

Landscape Strategy

System Strategy

Client Strategy

Change Requests

SCC1-Copy the Change Requests between Clients in the Same System
  • • Client Lock and Unlock
  • • Support Packages
  • • SPDD/SPAU
  • • Upgrading the Kernel.
  • • ABAP Language Setting
  • • Appling Notes
  • • Types of Notes
  • • Appling Add-ons / Plug-ins
  • • SPAM/SAINT Update
  • • SAP Repository
  • • End User Training
  • • Documentation
  • • SAP GO-Live Check
  • • Analysis Session
  • • Optimization Session
  • • Verification Session
  • • Customizing the screens and texts
  • • Router Configuration
  • • Setting up the logos.
  • • Go-live Sessions
  • • Run Time Issues

SAP-SECURITY


INTRODUCTION TO ERP.

CLIENT / SERVER ARCHITECTURE.

R/3 ARCHITECTURE. [DIALOG, BACKGROUND, UPDATE, ENQUEUE, SPOOL WORK PROCESS].

SYSTEM LANDSCAPE [SINGLE, TWO, THREE SYSTEM LANDSCAPE].

CLIENT CONCEPT.

SECURITY ARCHITECTURE.

TERMONOLOGY OF AUTHORIZATIONS. USER ADMINISTRATION.

USER SETTINGS.

AUTHORIZATIONS IN GENERAL.

CREATING & IMPLEMENTING AN AUTHORIZATION CONCEPT.

BASIC TERMINOLOGY OF AUTHORIZATIONS. WORKING WITH PROFILE GENERATORS.

  • ♦ PROFILE GENERATOR & STANDARD ROLES.
  • ♦ SUBTITLES OF AUTHORIZATIONS MAINTAINANCE.
ROLES:
  • ♦ COMPOSITE ROLE
  • ♦ SINGLE ROLE
  • ♦ DERIVED ROLE
  • ♦ PARENT ROLE & CHILD ROLE.
ROLES:

TROUBLE SHOOTING SECIURTIY ISSUES- SYSTEM TRACE & SU53.

PROFILE GENERATOR- INSATLLATION & UPGRADE. TRANSPORTING ADMINISTRATIONS. CENTRAL USER ADMINISTRATION.

INTRODUCTION TO SARBANES OXLEY AUDIT. WHAT ARE SEGGREGATION OF DUTIES?

SOX ANALYSIS TOOLS.

GRC SECURITY:
  • ♦ COMPLIANCE CALIBRATOR.
  • ♦ FIRE FIGHTER.
  • ♦ ACCESS ENFORCER.
  • ♦ ROLE EXPERT.
SAP ENTERPRISE PROTAL:

SAP Enterprise Portal Security-Basics.

HR SECURITY CONCEPTS - Basics of ESS /MSS:

ECC 6.0 Security:

INTRODUCTION.

ELEMENTS OF THE SAP AUTHORIZATUION CONCEPT. ASAP IMPLEMENTATION METHODOLOGY.

USER ADMINISTRATION.

USING THE PROFILE GENERATOR.

SECURING SYSTEM (USING ROLES / AUTHORIZATIONS). TROUBLESHOOTING MISSING AUTHORIZATIONS.

TRANSPORT OF AUTHORIZATION COMPONENTS.

CENTRAL USER ADMINISRTATION – IMPLEMENTATION & ADMINSTRATION.

PERIODIC ACTIVITES – DAILY / WEEKLY / MONTHLY. Etc….

SAP LICENSE ADMINISTRATION.

SAP MARKET PLACE / OSS USER ADMINISTRATION.

SAP GOVERNANCE, RISK & COMPLIANCE (GRC):

INTRODUCTION & OVERVIEW OF SOX LAW.

OVERVIEW OF SAP GRC ACCESS CONTROL SUITE 5.2

CUSTOMIZATION OF SAP GRC ACCESS CONTROL SUITE 5.2 ADMINSTRATION OF SAP ACCESS CONTROL SUITE 5.2.

DATABASE SYLLABUS

  • 1. DATABASE.
  • 2. FILESYSTEMS.
  • 3. ADVANTAGES OF DATABASE.
  • 4. NORMALIZATION
  • 5. SELECT STATEMENT.
  • 6. UPDATE STATEMENT
  • 7. DATABASE ARCHIETECHURE.
  • 8. WP CONNECTION MECHANISM.
  • 9. OPS$ MECHANISM.
  • 10. FILE STRUCTURE.
  • 11. INITIALZATION, NETWORK & CONTROL FILES.
  • 12. STARTUP & SHUTDOWN MODES.
  • 13. BRTOOLS.
  • 14. BACKUP TYPES.
  • 15. STORAGE MANAGEMENT (Block, Extent, Segments & Tablespaces).
  • 16. ORACLE ERRORS.
  • 17. DATABASE STANDARAD JOBS.
  • 18. DB13 - DATABASE PLANNING CALENDER.
  • 19. DB02 - SPACE MANAGEMENT.
  • 20. DB14 - DATABASE LOGS.
  • 21. DB12 – DATABASE BACKUP LOGS.
  • 22. ST04 – BUFFER HIT RATIO.
  • 23. DB01 – DATABASE LOCKS – SM12.
  • 24. DATABASE MONITORING.
  • 25. CAPACITY MONITORING.
  • 26. RESTORE & RECOVERY.
  • 27. SYSTEM COPIES METHODS (Pre, Process, post steps).
  • 28. ORACLE UPGRADE (9i –10g / 10g -11g.)
  • 29. DIASTER RECOVERY SERVER.
  • 30. R3 UPGRADE. (4.7- ECC5 / ECC5-ECC6 EHP4).
  • 31. OS/DB MIGRATIONS.